Customer care
Zero-G Support
Use the official support channel. Include the affected product, Discord user or server ID, when the problem occurred, and what you expected. Do not send passwords, tokens, signing secrets, API keys, or full payment-card numbers.
Billing
Include the provider name and transaction reference. Purchases made through Discord must also use Discord's subscription or refund controls.
Security reports
Report suspected vulnerabilities privately. Describe the affected endpoint or feature, safe reproduction steps, observed impact, and suggested fix. Do not access other users' data, disrupt production, publish before coordination, demand payment, or retain unnecessary data.
Tester incidents
Approved testers must report lost access, credential compromise, accidental disclosure, malware, or unauthorized copies within twenty-four hours as required by the Tester and Contributor Agreement.
Service information
Check the live status panel on the Zero-G site before opening duplicate reports. Support targets an initial response within two business days but cannot guarantee a particular resolution time.